Frequently Asked Questions
SHIPPING
Can you deliver one order to multiple addresses?
Yes, we can. Please contact us by phone or email and tell us about your request. We will surely find the best solutions in terms of speed and money for multiple delivery addresses.
Can you send the items in branded Garrett boxes?
Yes, we can. If you need to have Garrett branded boxes when we send the items, please inform us by email or phone.
The delivered boxes are by standard marked with Rainbowidea logo so that you know that these boxes are the goods you have ordered from us.
PAYMENT
What are the payment methods?
We accept :
1) payment with PO (Purchase Order) >> you note the PO no. and once we automatically receive this PO no. from Garrett system, we match it to your order and start processing it.
2) payment with P-card (or any bank card: credit/debit) >> you choose pay by card option and our team will send you an invoice with an electronic link to “pay by card” so that you can safely make the payment.
3) payment with paypal >> you choose paypal option and our team will send you an invoice from paypal that you may use for payment.
ORDERS
In order to make orders, do I need to sign in?
YES, when you make for the first time an order, please create your account (1-fill in all the company data (for invoice), 2-choose the items your want to order, 3-note the PO number / pay by card, 4-fill in the delivery info)
The second time you will make orders, just log in and all the data (company data, delivery info) will be already saved in your account.
Do you make custom design items?
YES, we love the challenges of making custom items. We strongly believe that these custom designed items make a real impression in your customers/clients eyes.
Please check our “Custom items” category and you will see what we have already done for other Garrett entities.
Do you have any items that we can brand individually with name and Garrett logo?
Yes, there are items like powerbanks, agendas, pens, tumblers, and others that can be individually branded with name (ex: Maria on one side, Garrett logo on the other side), please inform us by phone or email when you have this request.
I don’t know what to order and I don’t have time to look for. Can anybody help me?
Yes, we would gladly help. Just click on the “personal shopper assistant” link from homepage, write your request and Lorena will get back to you with the best options.
Do you take rush orders?
Some of the items in the shop can be delivered fast. Send us by phone or email your request and we’ll do our best to solve your rush needs.